01 / About
Who I Am
I'm a Strategic Technical Operations Leader with over 7 years of experience scaling systems and teams at Moon Active, the company behind Coin Master — one of the world's most downloaded mobile games.
My career spans the full operational stack: from hands-on LiveOps configuration during hypergrowth, to commanding P0 production incidents, to architecting Kubernetes infrastructure for global marketing events.
What sets me apart is the ability to move fluently between strategic leadership and deep technical execution — writing automation, defining workflows, and mentoring teams, all while keeping revenue and reliability at the center.
Operational Architect
Designed LiveOps frameworks and validation pipelines at a 100M+ user platform that became departmental standards.
Bridge Builder
Expert at aligning Product, R&D, and Operations — translating complex technical realities into clear executive decisions.
Infrastructure Craftsman
Hands-on with Kubernetes, Terraform, and AWS at serious scale, including pre-scaling for global marketing events.
02 / Career
Career Journey
DevOps Engineer
EngineeringMoon Active (Coin Master)
- Orchestrated and scaled high-availability Kubernetes clusters for complex, high-scale cloud environments.
- Improved Infrastructure as Code standards with reusable Terraform modules and custom automation to streamline developer workflows.
- Pre-scaled systems to handle significant traffic spikes during global marketing events while driving aggressive cost-reduction.
- Integrated AI-driven tooling into the infrastructure workflow to accelerate bug investigation and enhance monitoring efficiency.
Tier 3 Technical Support Team Lead
LeadershipMoon Active (Coin Master)
- Managed and mentored a team of Tier 3 specialists bridging Customer Experience and R&D in a high-pressure environment.
- Directed data-driven investigations using high-scale datasets to identify patterns and reproduce complex 'unreproducible' bugs.
- Acted as primary stakeholder for R&D bug-fix prioritization, ensuring technical findings drove the highest-impact product fixes.
- Orchestrated Critical Incident Response (P0) for production outages, managing technical resolution and company-wide communication.
Game Operations Tech Lead
Tech LeadMoon Active (Coin Master)
- Defined technical requirements for automated validation pipelines and workflow orchestration managing high-frequency configuration changes.
- Developed a comprehensive 'game-inside-out' technical knowledge base that became the company standard for preventing configuration pitfalls.
- Primary technical ambassador for Operations, bridging Product, R&D, and Automation teams for feature stability and launch readiness.
- Mentored the Operations team on technical workflows and best practices, driving efficiency through influence without direct authority.
Game Operations Specialist
OperationsMoon Active (Coin Master)
- Managed hands-on configuration and testing of LiveOps features during critical early hypergrowth, maintaining accuracy at massive scale.
- Performed deep-dive verification of monetization logic and live event setups, ensuring stability for a rapidly growing player base.
- First line of defense for production configuration issues, building expertise that became the department's operational blueprint.
Technical LiveOps
LiveOpsCome2Play
- Managed end-to-end game operations including live configurations, production support, and technical setup of time-sensitive game events.
- Orchestrated multi-channel player engagement through Push Notifications and Facebook campaigns to drive retention and DAU.
03 / Skills
Core Skills
Operational Excellence
Infrastructure & Scalability
Engineering & DevOps
04 / Contact
Let's Talk
Open to technical leadership roles, infrastructure challenges, and interesting conversations about scale and operations.
Jonathan Balas · Technical Operations Leader · Tel Aviv
2026 · Built with Next.js
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